Top 15 FAQs

1. How do i change or cancel my booking? Yes, it's simple. You can cancel or modify your booking through our open access My Booking. Remember to check the cancellation policy of the hotel before you change your reservation. Different cancellation policy may be applied to rooms at non-refundable fee and other special offers. specifics Informations to the cancellation of a room are shown next to the room type in the heading "Conditions".

2. How to know that my booking is confirmed? Once booked, a confirmation appears on your screen and will also be sent to you by mail.

3. What’s included in my rate? All equipment listed under the category room are included in the tariff. To view, please click on the name of the room. You can find out if breakfast or taxes, for example, are included by passing your cursor over the text in the column "Conditions". This information also appears in your confirmation e-mail and on the page 'My Booking'.

4. Where can i find the coordinates of the hotel i booked in? All details of the hotel, including telephone number and e-mail, are shown on your booking confirmation online, in the confirmation e-mail and on the page My Booking.

5. Can I book directly with the hotel? The rates listed on the site ALLOROOM are only available through us. The rates offered directly by the hotels are generally higher.

6. Is it possible to put a bed for children in our room? Information relating to children and extra beds / cots are in the heading "Hotel conditions". Please take into consideration the following:
- We recommend you to call the hotel before your arrival to receive confirmation of your request. His details appear in the confirmation e-mail.
- Any additional costs for children are not included in the price of the reservation.
- During the booking process online, please make your request for cots or extra beds in the comments box.

7. When the payment is done? do i have to pay a deposit? Most hotels do not require pre-payment or security deposit. Otherwise, you will find the information in the heading "Hotel Policies" on the page Booking.com of the hotel and in your confirmation e-mail.

8. Does alloroom.com deduct the costs of reservation? No, ALLOROOM do not charge booking fees.

9. The breakfast is it included? The price depends on the hotel and dates selected. If breakfast is included, this will clearly appear next to the type of the room and number of people accepted.

10. Is it possible to book without credit card? A valid credit card is needed to make a reservation.

11. How do i express my opinion on a hotel after my stay? Each client receives a satisfaction survey after their stay at the hotel. You also have the possibility to evaluate a hotel of your account under the heading "my bookings".

12. What if the page remains white, continues to load or if a technical problem message appears? In this case, please contact our customer service. Our advisors will verify the status of your reservation and assist you to confirm it. The list of phone numbers is available on top of each page.

13. The displayed price does it mean per room or per person? listed rates are per room not per person! Generally, hotels allow two adults and one child under 12 years to stay in a room

14. How can i find and book a hotel on your site? You can use our search box to find your favourite hotel. Enter the name of the hotel you want to see in the box provided for that purpose and our search engine will suggest results that match your criteria. If we do not have the hotel you are looking for, we will offer you a variety of alternatives that match your criteria. The hotels proposed by ALLOROOM are hotels ranging from 3 to 5 star.

15. Other questions? If you still can not find an answer to your question, our advisors are available 7 / 7, from 9h to 20h. Feel free to contact them now.